Refund & Cancellation Policy

1. Order Cancellations

Once an order is placed and payment is confirmed through SmartMenu, the order is immediately dispatched to the kitchen for preparation. Orders cannot be cancelled once confirmed.

If you wish to cancel an order before payment is completed, you may simply abandon the checkout process. No charges will be applied to abandoned orders.

2. Refund Eligibility

Refunds are considered only under the following circumstances:

• Payment deducted but order not confirmed: If your payment was deducted but you did not receive an order confirmation, you are eligible for a full refund.
• Wrong item delivered: If the item delivered is materially different from what was ordered.
• Item quality issue: If the food is found to be inedible or unsafe, please report it immediately to the theatre staff. Refund decisions in such cases are at the sole discretion of Mahavir Group management.

3. Non-Refundable Situations

• Change of mind after the order has been confirmed
• Delays in delivery caused by high demand during peak hours
• Dissatisfaction with taste or quantity where the item is as described on the menu

4. How to Request a Refund

To request a refund, please contact us within 24 hours of the transaction at:

5. Refund Processing Time

Approved refunds will be credited back to the original payment method within 5–7 business days, subject to your bank's processing timelines. Mahavir Group shall not be responsible for any delays caused by your bank or payment service provider.

6. Contact

For any refund or cancellation-related queries, please write to us at support@mahavirgroupindia.com.